Returns & Exchanges
Your satisfaction is our priority
Hassle-Free Returns
At Luxonex, we stand behind the quality of our luxury furniture. If you're not completely satisfied with your purchase, we offer a comprehensive return and exchange policy to ensure your peace of mind.
Return Policy
Eligibility & Timeframe
30-Day Return Window
Items can be returned within 30 days of delivery for a full refund, provided they meet our return conditions.
Original Condition
Items must be in their original condition, unused, and with all original packaging and documentation.
Tags & Labels
All product tags, labels, and protective coverings must remain intact and attached to the item.
Custom & Special Orders
Bespoke Items
Custom-made or personalized items cannot be returned unless there is a manufacturing defect or damage during shipping.
Special Collections
Limited edition and special collection items are final sale and cannot be returned or exchanged.
Installation Services
Items with completed installation services have different return conditions. Contact us for details.
How to Return an Item
Contact Us
Reach out to our customer service team via email or phone to initiate your return request.
📞 +1 (555) 123-4567
Schedule Pickup
We'll arrange a convenient pickup time and provide you with a prepaid return shipping label.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchanges Made Easy
Need a different size, color, or style? Our exchange process is designed to be as seamless as possible, ensuring you get exactly what you're looking for.
Same Product Category
Exchange for the same item in different specifications or for items of equal or greater value.
Free Exchange Shipping
We cover shipping costs for exchanges on orders over $1,000.
Quick Processing
Exchange requests are processed within 24 hours of approval.
Damaged or Defective Items
If your item arrives damaged or has manufacturing defects, we'll make it right immediately.
Report Immediately
Contact us within 48 hours of delivery to report any damage or defects. Include photos of the issue for faster processing.
Free Repair or Replace
We'll either repair the item at no cost or provide a complete replacement, depending on the extent of the damage.
Need Help?
Email Support
returns@luxonex.com
Response within 24 hours
Phone Support
+1 (555) 123-4567
Mon-Fri 9AM-6PM EST
Live Chat
Available on website
Mon-Fri 9AM-8PM EST
Ready to Start Your Return?
Our customer service team is here to help make your return process as smooth as possible.